John D

As the service manager, John manages customer accounts, mentors new employees, trains service technicians, and otherwise organizes a team of employees. As well as being knowledgeable in all equipment used on job sites, John is also responsible for responding to warranty-related customer issues, managing a budget, coordinating with other departments, maintaining staffing levels, ensuring compliance with safety regulations, and monitoring employee performance. John is also responsible for approving labor and material quotes for clients, especially when they exceed the normal thresholds for the company.